F.A.Q.

Payment Policy

We accept major credit cards:

Mastercard
Amex
Visa
Discover

We DO NOT Accept:

Checks
CODs
Layaway Plans
Money Orders

We charge the price of the product plus shipping as calculated and shown in your cart. We do not store customer credit card information. Your transaction with custom-threads.com is safe as we are SSL certified. We use the PayPal secure payment gateway, which accepts:

VISA
American Express
MasterCard
Discover

If you have any questions, please email us.

Shipping Information

Where do shirts ship from?

Depending on your order, we will ship from one of our facilities in Toronto, Canada, or New York State.

Do you provide tracking numbers?

Yes! We provide tracking numbers for all United States orders. Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check the email that will be sent to you after your shipping label has been created.

Product Information

Do your shirts come from safe facilities for workers?

Yes! We use Alstyle and Gildan brand shirts, which are produced in North America.

What is the average wait time?

Please see our Shipping Policy.

What is your return policy?

Please see our Returns and Refund Policy.